Privacy policy

Privacy Policy

The Tile Guys is committed to protecting and respecting the privacy of all visitors to our website. This Privacy Policy outlines how we collect, use and safeguard any information you provide when using our site.

We fully respect your right to privacy and will not collect any personal data about you unless you choose to provide it. By using our website, you agree to the terms of this Privacy Policy, which is designed in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR).

Personal Information We Collect

When you visit our website, you may choose to provide personal information by completing contact forms, making enquiries, or purchasing products or services. This may include your name, email address, phone number, and any other details you choose to share.

We only collect personal data that you voluntarily provide.

Non-Personal Information

We may collect non-personal, statistical information about visitors to our website. This data is collected on an aggregate basis and may include:

IP address
Browser type
Device and operating system
Date and time of visits
Pages viewed

This information helps us improve the performance and usability of our website.

How We Use Your Information

Any information you provide will only be used for the purpose for which it was supplied, including:

Responding to enquiries
Processing orders or service requests
Providing customer support

We do not sell, rent or share your personal data with third parties for marketing purposes.

Disclosure of Information

We may share anonymised, non-identifiable data with third parties for analytical purposes. Personal data will only be disclosed where required by law or with your explicit consent.

IP Addresses

We may log your IP address to help diagnose technical issues, administer the website, and gather general demographic information.

Cookies

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how visitors interact with our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

By continuing to use our website, you consent to our use of cookies.

Google Analytics

We use Google Analytics to analyse website traffic and usage. This service collects information anonymously, including IP addresses, and may store data on servers outside the EU.

Google uses this information to evaluate website activity and provide reports. You can opt out of Google Analytics tracking by visiting:
https://tools.google.com/dlpage/gaoptout

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our team is trained in data protection practices, and we regularly review our security procedures.

Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected. Once no longer required, your data will be securely deleted.

Your Rights

You have the right to: